Terms of service

The Chronix Health Library is run by Chronix Health Group Ltd, a company registered in England & Wales (Companies House number 16663224). Chronix Health Group Ltd is the trading party for Kithra Vault, Care World and the Library. In these terms, “we”, “us” and “our” mean Chronix Health Group Ltd.

The Chronix Health Library is an online learning platform. It offers short courses and gives you a certificate of completion when you finish one. It is not accredited. A certificate of completion is not a regulated qualification, it is not an accreditation, and it is not clinical training.

A certificate of completion shows that you finished a course and passed its assessment. It is proof that you completed the learning. It is not proof of competence, and it does not qualify you to do a job or a task.

Your workplace’s own policies always come first, together with current guidance from the NHS, the UK Health Security Agency (UKHSA) and the Health and Safety Executive (HSE). Where your employer, a product label, or official guidance says something different from a course, follow that.

You sign in to the Library with your Chronix Health account (single sign-on). You are responsible for keeping your sign-in details safe. Please do not let anyone else use your account.

Please use the Library fairly and lawfully. Do not try to break, overload or get around the security of the service, and do not use it to harm others.

Course prices are shown in pounds sterling (GBP) and vary by course — you’ll see the exact price at checkout before you pay. We do not charge VAT, because Chronix Health Group Ltd is not currently registered for VAT. You pay once for a course, or you take the Library Pass (below). Payments are handled securely by Stripe — we never see your card details.

The Library Pass is a subscription, paid monthly or yearly at the price shown before you pay. While it is active it gives you access to every paid course in the Library.

It renews automatically at the end of each month or year until you cancel. We email you 7 days before each renewal. You can cancel at any time from your account: cancelling stops the next payment, and your access continues to the end of the period you have paid for. When the Pass ends, paid courses you have not bought on their own close, and your certificates of completion stay yours.

Before you pay, you tick a box to ask for the Pass to start straight away and to confirm you understand that your 14-day right to cancel ends once you open paid course content. Until then, you can cancel within 14 days of starting the Pass for a full refund. We confirm your Pass, and what you agreed, by email straight after you buy.

The course content belongs to Chronix Health Group Ltd. When you buy or enrol in a course, we give you a licence to use it for your own personal learning only. Please do not copy, share, sell or otherwise redistribute the course content. Your certificate of completion belongs to you.

You have a 14-day right to cancel. For a single course it ends once you open paid course content or once a certificate is issued; for the Library Pass it ends once you open paid course content. We refund within 14 days of the day you tell us you are cancelling. Our Refund policy explains this in full, and has the model cancellation form you can use to cancel.

We work hard to keep the Library running and the courses useful and accurate. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for fraud — the law does not let us limit those, and nothing here affects your legal rights as a consumer.

For other losses connected to the courses, our total responsibility to you is limited to the amount you paid for the course in question. We are not responsible for how you apply what you learn — please follow your workplace’s policies and current official guidance, as set out above.

We change these terms only for one of these reasons: a change in the law or in a regulator’s guidance; to keep the Library and your account secure; a change in how we or our payment and hosting providers run the service; adding, changing or removing courses or features; or to correct a mistake or make the terms clearer. If a change affects your rights, we will email you and post a notice on the Library before it takes effect. If you have the Library Pass and do not want to accept a change, you can cancel it at no charge before the change takes effect.

Monthly Pass: cancel from your account, and you keep the Pass until the end of the month you have paid for.

Yearly Pass: to end it because of the change and get back what you paid for the unused months, email support@careworld.app before the change takes effect and say you are cancelling because of the change. Cancelling from your account only stops the renewal; it does not by itself refund anything, as at any other time. A Pass month runs from the day your yearly Pass started, and from the same day of each month after (the last day of a month that has no such day). We end the Pass at the end of the Pass month you are in when you email, and for each whole Pass month after it, up to the end of the year you have paid for, we refund one twelfth of the yearly price you paid, within 14 days of your email, to the payment method you paid with (see the refund policy).

These terms are governed by the law of England & Wales. For any questions, email support@careworld.app.