Refund policy

When you buy a course, you have the right to change your mind. Under the Consumer Contracts Regulations 2013, you can cancel within 14 days of buying and get a full refund — as long as the rules below do not apply.

A course is digital content you can use straight away. Your right to cancel a course ends once you open paid course content (any part of the course that requires payment), or once a certificate has been issued for it. Until then, you can cancel within 14 days of buying.

A course is refundable if you ask within 14 days of buying, you have not opened paid course content, and no certificate has been issued for it.

It is not refundable once you have opened paid course content, or once a certificate has been issued. Free courses cost nothing, so there is nothing to refund.

When you start the Library Pass you tick a box to ask for it to start straight away, and to confirm you understand that your 14-day right to cancel ends once you open paid course content. We confirm this by email straight after you buy.

Until you open paid course content, you can cancel within 14 days of starting the Pass and get a full refund. If you did not tick that box, or we did not send you that confirmation, you can cancel within 14 days for a full refund whatever you have opened.

Apart from that, you can cancel the Pass at any time from your account. Cancelling stops the next payment and your access continues to the end of the period you have paid for; a period already started is not refunded.

One exception: if we change the terms and you tell us, by email before the change takes effect, that you are cancelling a yearly Pass because of the change, we refund one twelfth of the yearly price you paid for each whole Pass month after the one you are in when you email, up to the end of the year you have paid for. The terms say how to ask and what a Pass month is.

Email support@careworld.app. Please tell us your name, the course or that it is the Library Pass, and the email you use to sign in. We will reply and, if your refund is due, arrange it.

To cancel, tell us clearly that you are cancelling: email support@careworld.app or write to us at 11-13 Upper High Street, Epsom, Surrey, KT17 4QY, United Kingdom. You can use the model form below, but you do not have to. You can also ask for a course refund from your account, where it is made straight away. Cancelling the Library Pass from your account stops the next payment but does not refund it; to cancel the Pass within the 14 days for a refund, email or write to us as above.

We refund within 14 days of the day you tell us you are cancelling. We send refunds back to the card or payment method you paid with. Payments are handled by Stripe. After we approve a refund, it usually takes 5 to 10 working days to reach your account. The exact time depends on your bank or card provider.

If you think a payment is wrong, please contact us first at support@careworld.app. We will try to put it right quickly. If you raise a chargeback or dispute with your bank before contacting us, it can slow things down. To respond to a dispute, we may share our records of your purchase and course activity with your bank or card provider.

The Chronix Health Library is run by Chronix Health Group Ltd, a company registered in England and Wales (Companies House number 16663224). For anything about refunds, email support@careworld.app.